J Stephens Plumbing LLC
Review Summary
- Mixed experiences: Some customers report issues with faulty installations and lack of warranty support, while others praise the quality of work, professionalism, and responsiveness.
- Specific issues: Complaints include shower head failures, water heater warranty issues, and a potentially overpriced garbage disposal installation.
- Positive feedback: Praises include timely appointments, knowledgeable and efficient technicians (Kyle, Randall, Lee, Axel, Mike, Will, Alex), quick service, good communication, and excellent cleanup.
- Recurring themes: Customer service varies; some customers experienced excellent service, while others faced unresponsiveness.
- Overall: The company has a mix of positive and negative reviews, with some customers experiencing excellent service and others facing issues with workmanship, warranty, and pricing.
Reviews
View All on Google4.9
(960 reviews)
Tina Frazier
February 28, 2025
Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
Tom
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.
Mary M
Kyle did a great job changing the cartridge in the shower handle valve, as we could suddenly not turn it on. He is very knowledgeable, efficient, professional and competent. He changed the part in less than half hour with no mess left behind. Gave us one year warranty. Appointment was timely. Called Monday and service was scheduled for Tuesday. Would request Kyle again for future plumbing needs.. Cost was $338.00.
Christina
J Stephens has been the go-to for my rental properties for three years. Their techs are professional, courteous, competent, and efficient. Randall and Lee did a fantastic job on the two service calls over the last two days. They responded quickly, resolved the issues quickly, and communicated excellently throughout. They are great partners to my STR business as their quick response and resolutions help ensure guest satisfaction. Plus, J Stephens honored the warranty. I'm a pleased and loyal customer!
Jay Vane
Had an emergency right before the January freeze and had to have an outside faucet replaced after I broke it a water was jetting out of the broken pipe. Axel showed up ahead of schedule and quickly repaired it at a very reasonable cost. This my second time using J Stephens and I recommend them highly
Scott Dickson
Mike and Will from J. Stephens were great! They got us proposals quickly and were able to get all of the work done quickly and for a good price as we were moving into our new home. They were able to handle changes on the fly. Will definitely consider these guys my go-to plumbers for our new home in Mount Pleasant.
Vicki Scheibla
J Stephens was great! Their office staff is very caring and organized and the work they did at our house was outstanding. They replaced all the pipes in our house in a day with minimum intrusion and cleaned up after themselves. Thanks for such good work!!
Jerry Archer
Alex was very knowledgeable about what he was doing, great attitude and cleaned everything up nice & neat. How ever I believe i was over charged. I purchased the garbage disposal not you guys. 349.83 to install my garbage. I don't think that is correct that would be price gouging. Please take a look at this please. Thanks Jerry Archer